![]() ![]() Try a different cable or using the cable on a working drive. Verify the data cable is in working condition.Verify the power cable (for Desktop and My Cloud drives) or data cable is connected to a working outlet or port.Ensure that the power cable (if applicable) and data cable is securly connected on both ends.With the drive disconnected, examine the drive for physical signs of damage such as dents or broken pins.Please follow the instructions below to check a drive for damage: For more information on how to avoid ESD damage please see Answer ID 16889: Handling Recommendations and Precautions for Internal Drives ![]() Hard drives can be damaged by excessive physical force or from Electrostatic Discharge (ESD).ĮSD damage is usually invisible to the eye and may not be discovered until much later, either through intermittent performance or failure. Special handling is required to protect hard drives from damage. ![]()
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